RightHub makes it simple to communicate and collaborate with other users directly within the platform. Messages can be sent from different parts of the system, ensuring seamless collaboration across teams, stakeholders and external agents.
From within a case record
Navigate to the Activity Feed (1) of a case record. At the bottom, locate the Comments Area (2). In the comments area, tag someone by using @ followed by their name. Enter your message and send it as a comment.
The tagged user will receive an email notification containing the message. Clicking the link in the email securely signs them into RightHub, bringing them directly to the comment within the case record.
From within a task
Open the task. In the Comments box (1), tag someone by using @ followed by their name. Enter your message and send it as a comment.
